Troubleshooting

Common issues and solutions.

"Invalid credentials"

Double-check your username and password
Passwords are case-sensitive
Try resetting your password

"Account not activated"

Check your email for the activation link
Check spam/junk folder
Request a new activation email

Logged out unexpectedly

Sessions expire for security
Simply log in again
Enable "Remember me" for longer sessions

Import Issues

ICS import shows no events

Verify the file contains events (open in a text editor)
Check the file is .ics format
Try exporting from your calendar app again

Wrong event times after import

Timezone differences may occur
Manually edit events to correct times

URL import fails

Verify the URL is accessible
Check if authentication is required
Ensure it's a valid ICS calendar URL

Calculation Issues

Calculation seems wrong

Verify your settings are correct (base salary, multipliers)
Check that all shifts are entered correctly
Verify rest days and holidays are marked
Remember carryover affects totals

Missing previous month carryover

Ensure you have data entered for the previous month
Carryover requires complete previous month data

Display Issues

Page looks broken

Try refreshing the page (Ctrl+F5)
Clear browser cache
Try a different browser

Calendar not loading

Check your internet connection
Try refreshing the page
Wait a moment and try again

Still stuck? Contact support with a description of your issue.